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Introducing Pipe Protect

Published on 14 Jun 2018 / In How-to & Style

Introducing the Pipe Protect glass warranty from Hippie Butler, an insurance against clumsiness (and good times)! In the event of an accident, you can enjoy unlimited redemptions of 50% off a replacement piece for up to 2 years from the date of your purchase.

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How does Pipe Protect work?
It’s simple – add on the Pipe Protect glass warranty when purchasing your next pipe from Hippie Butler. If you break your pipe within 2 years from the date that you first ordered it, we’ll send you a replacement piece for 50% off.

How much does Pipe Protect cost?
The Pipe Protect glass warranty costs 10% of the retail price of the pipe you wish to protect.

How do I get my replacement pipe?
If you broke your pipe and are covered under the Pipe Protect glass warranty, getting a replacement is easy! Simply take a photo of the broken pipe alongside a handwritten note that has the current date, your full name on the original order, and your Pipe Protect warranty card. The pipe and the note must be in the same photo! Send the photo to [email protected] and the Hippie Butler will credit your account with the coupon for use towards the replacement pipe.

What if I don’t have a picture of the broken piece?
Pipe Protect functions just like traditional insurance policies. If you do not have a photo with clear evidence of the damage alongside a note with the current date and your name, your replacement claim will be denied.

What if I’ve lost or misplaced my warranty card?
The Hippie Butler understands that things can go missing after a few days, let alone 2 years. If you’ve lost your warranty card, you will need to provide us with your original order number so that we can confirm the purchase of your Pipe Protect glass warranty. This can create some additional processing times for receiving your replacement piece.

Do I send back my broken pipe?
Please do not ship back your broken pipe as it is not required in order for us to send you a replacement. Once you’ve e-mailed us proof of the damage and received confirmation that your claim has been approved, you can safely dispose of the broken pipe while you wait for the replacement to arrive.

Does this only cover the first replacement?
Your pipe has unlimited coverage for the 2 years that your warranty is in place. That means any time that it breaks during the 2 year period, we’ll send you a replacement piece for 50% off.

What if the pipe I ordered is out of stock?
If the pipe you originally ordered is unavailable for a replacement, you can either wait for it to be back in stock or we will issue you store credit equal to 50% of the cost of the original pipe that you purchased. The store credit will only be valid for purchase of another pipe.

Can I purchase a Pipe Protect glass warranty later?
The Pipe Protect glass warranty is only valid if purchased along with the pipe at the original time of purchase.

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